Younglausshop – Refund Policy

Thank you for choosing Younglausshop for your fitness apparel needs. We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility criteria, application procedures, and refund processing timelines. By placing an order on Younglausshop.com, you agree to comply with the terms of this Refund Policy.

1. Eligibility for Refunds

You may be eligible for a refund if you meet the following conditions:

  • The request is submitted within 30 calendar days of receiving your order. Beyond this period, we cannot process refund applications;
  • The product is in unused, unwashed, and undamaged condition, with all original tags, labels, and packaging intact. Products showing signs of wear, tear, or alteration will not be accepted for a refund;
  • The refund request is accompanied by a valid order number and proof of purchase (e.g., order confirmation email);
  • The product was purchased directly from Younglausshop.com. Refunds for products purchased from third-party retailers must be requested from the respective retailer.

2. Non-Refundable Items

The following items are not eligible for a refund, unless they are defective or we made an error in your order:

  • Customized or personalized fitness apparel (e.g., items with custom prints, embroidery, or size adjustments);
  • Products that have been worn, washed, or damaged by the customer;
  • Gift cards (digital or physical) issued by Younglausshop;
  • Free gifts or promotional items included with your order.

3. Refund Application Process

To request a refund, please follow these steps:

  1. Our customer service team will review your request within 24-48 business hours (Monday to Friday, 9:00 AM – 6:00 PM GMT+8). If your request is approved, we will send you a Return Authorization (RA) number and detailed return shipping instructions;
  2. Package the eligible product securely, clearly mark the RA number on the outer packaging, and ship it back to the address provided in the return instructions. Please note that you are responsible for the return shipping costs, unless the refund is due to a defective product or our error (e.g., wrong item shipped, incorrect size);
  3. We will inspect the returned product upon receipt. This inspection typically takes 3-5 business days. If the product meets the refund eligibility criteria, we will process your refund.

4. Refund Processing & Timelines

Once your refund is approved after inspection, we will initiate the refund to your original payment method. The processing time for refunds varies depending on your payment provider:

  • Credit/debit cards: Refunds typically take 5-7 business days to reflect in your account, depending on your bank’s processing times;
  • PayPal: Refunds are usually processed within 2-3 business days and will appear in your PayPal account balance;
  • Other payment methods: Please allow 7-10 business days for the refund to be credited to your account.

We will send you an email confirmation once the refund has been initiated. If you do not receive the refund within the specified timeframe, please contact your payment provider first, as processing delays are often handled by their systems. If the issue persists, contact our customer service team for assistance.

5. Refunds for Defective Products or Order Errors

If you receive a defective product (e.g., faulty stitching, fabric damage, defective zippers) or the wrong item (e.g., incorrect size, color, or style) due to our error, we will offer a full refund (including the original shipping cost) or a free replacement, at your option. To claim this, please contact us within 7 days of receiving your order with your order number and photos of the defective item or order error. We will cover the return shipping costs for such cases and provide you with a prepaid shipping label.

6. Refunds for Cancelled Orders

If you wish to cancel your order, please contact us immediately at [email protected]. We can only process a full refund for cancelled orders if the order has not yet been processed or shipped. Once the order has been shipped, you will need to follow the standard refund application process outlined in Section 3.

7. Refund Amount

The refund amount will be equal to the total amount paid for the eligible product(s), excluding any non-refundable items (as listed in Section 2) and original shipping costs (unless the refund is due to a defective product or our error). Promotional discounts or coupon codes applied to the order will be deducted from the refund amount proportionally.

8. Dispute Resolution

If your refund request is denied and you disagree with our decision, you may submit an appeal to our customer service team with additional supporting documentation. Our team will review the appeal and provide a final decision within 3 business days. We strive to resolve all disputes fairly and transparently.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. When we make changes, we will update the “Last Updated” date at the bottom of this page and post the revised policy on our website. We encourage you to review this Refund Policy periodically before making a purchase.

10. Contact Us

If you have any questions, concerns, or need assistance with a refund request, please contact our customer service team at:

Email: [email protected]