Younglausshop – Customer Service Policy

At Younglausshop, we are committed to providing exceptional customer service that matches the quality of our fitness apparel. We value every customer and strive to ensure a seamless, satisfying experience from inquiry to post-purchase support. Below is our comprehensive customer service policy, designed to keep you informed and supported throughout your journey with us.

1. Commitment to Customer Satisfaction

Your trust and satisfaction are our top priorities. If you are not completely happy with your purchase, have questions about our products, or need assistance with any aspect of your order, our customer service team is readily available to help. We aim to resolve all inquiries and concerns in a timely, fair, and friendly manner.

2. Contact Channels & Response Time

The primary way to reach our customer service team is via email: [email protected]. We monitor this inbox during our business hours (Monday to Friday, 9:00 AM – 6:00 PM GMT+8) and strive to respond to all emails within 24-48 business hours. For urgent matters, please clearly mark “URGENT” in the subject line of your email, and we will prioritize your inquiry.

3. Order Support

We provide full support for all orders placed through Younglausshop.com, including order confirmation, shipping updates, and tracking information. Upon placing an order, you will receive a confirmation email with your order details. If you do not receive this email within 1 hour of purchase, please check your spam folder or contact us immediately. We also offer assistance with order modifications or cancellations, provided the order has not yet been processed for shipping.

4. Returns & Exchanges

We offer a 30-day return and exchange policy for all unused, unwashed, and undamaged products with their original tags and packaging intact. To initiate a return or exchange, please contact our customer service team via email with your order number and reason for return/exchange. We will provide you with a return authorization number and detailed instructions for sending the item back. Once we receive and inspect the returned product, we will process your refund (to the original payment method) or send out the exchanged item within 5-7 business days.

Note: Shipping costs for returns are the responsibility of the customer, unless the return is due to a defect in the product or an error on our part (e.g., wrong item shipped, size mismatch). In such cases, we will cover the return shipping costs and provide a prepaid shipping label.

5. Product Defects & Quality Issues

We take great pride in the quality of our fitness apparel and conduct strict quality checks before shipping. If you receive a product with a manufacturing defect (e.g., faulty stitching, fabric damage, defective zippers) or if the item does not match the description on our website, please contact us within 7 days of receiving the product. Provide your order number, photos of the defect/issue, and a detailed description, and we will arrange for a free replacement, refund, or repair (whichever is most convenient for you).

6. Privacy Protection

We respect your privacy and are committed to protecting your personal information. Any data you provide to us (e.g., name, contact details, payment information) will be used solely for the purpose of processing your order, providing customer service, and keeping you updated on our products and promotions (if you opt in). We will never share your personal information with third parties without your explicit consent, in accordance with our Privacy Policy.

7. Feedback & Suggestions

We welcome your feedback and suggestions, as they help us improve our products and services. Whether you have a complaint, compliment, or idea for improvement, please feel free to share it with us via email. We review all feedback carefully and use it to enhance the customer experience.

Thank you for choosing Younglausshop. We are dedicated to supporting you every step of the way and ensuring that your experience with us is positive and rewarding.